Support — Mediacast Support

Support

Guides, setup, and how to reach Mediacast — for the teams running Mediacast at their venue.

Getting started

First-day orientation for a new customer admin.

Coming soon.

Day-to-day CastControl administration.

Roles and Permissions — Mediacast CastControlWhat Viewer, Operator and Admin can each do in CastControl, how a role reaches us from your Okta or Entra tenant, and what needs no role at all.

Federating your Okta or Microsoft Entra ID tenant.

Okta SAML Setup — Mediacast CastControlConnect your Okta tenant so your staff sign in to CastControl with their own accounts — values, click-path, groups, our certificate, and the app tile.

Scanning, sessions, what a code can do.

Scanning the code to control your suite TVsEach suite's TV can display its own QR code to scan. Printed cards still work, and remain valid until the next 3:00 AM code change.

Zones, audio sources, tablet enrolment.

Coming soon.

CastEdge: deploy, commission, update, break-glass.

CastEdge Appliance — VMware Deployment GuideFrom the downloaded OVA to a running, cloud-connected CastEdge appliance — on vCenter or a standalone ESXi host.

Symptoms, causes, and when to escalate.

Coming soon.

Defects that affect customer environments, published as they are found.

Rapid taps on the TV controls may be declinedTapping a control several times quickly can make the venue's TV control system reject some of the taps. Wait about a second between taps.
Volume changes take a few seconds to reach the TVA volume change usually reaches the TV about three seconds after you set it. Set the level once and wait rather than adjusting repeatedly.

Open and track support tickets (sign-in required).

Coming soon.

Hours, the emergency line, and how to reach us.